The market trends depict that the significant factors driving the growth of Conversational AI are an upsurge in demand for AI-powered customer support services, omnichannel deployment, and reduced chatbot development costs. The accelerating demand for scalable, easy-to-use, and cost-effective conversational AI solutions is most likely to augment the growth of the technology market worldwide. Therefore, we have brought you the ten most efficient and effective conversational AI platforms to look out for in 2022. BotXO is a leading Conversational AI solution provider that delivers a powerful AI Chatbot Builder to companies worldwide. The company's chatbots and virtual assistants serve users within e-commerce and customer service in a multitude of industries including consumer electronics, fashion, municipalities and government organizations, banking, universities, insurances, transport, travel, healthcare, among others.

FreshLime is building a next-generation customer engagement platform for locally-focused businesses. It is a multi-channel platform that gathers data from marketing, point of sale, and customer data, enabling merchants to develop and implement targeted marketing campaigns to increase customer spend and frequency. Rasa Technologies provides the standard infrastructure layer for developers to build, improve, and deploy better AI assistants. The Company offers an open-source machine learning tools for developers to create contextual text and voice-based chatbots and assistants. Rasa Technologies serves customers in the United States and Germany.

SANTA CLARA, Jan. 28, 2020 – ServiceNow (NYSE: NOW), the company making work, work better for people, today announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company. The transaction will advance ServiceNow's deep learning AI capabilities and will accelerate its vision of supporting all major languages across the company's Now Platform and products, including ServiceNow Virtual Agent, Service Portal, Workspaces and emerging interfaces. "Work flows more smoothly when people can get things done in their native language," said Debu Chatterjee, senior director of AI Engineering at ServiceNow. "Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent. Passage AI's technology will enable us to accelerate our vision of empowering great employee and customer experiences by delivering great workflow experiences. ServiceNow believes in making work flow more smoothly across the enterprise, in all major languages."

Angshuman Patra, our head of NA Delivery; and Jay Sanborn, our AVP of Cloud Platform Engineering are both passionate about delivering solutions that exceed customer expectations. In the following Q&A, we ask them about the chatbot solutions Ness is delivering today and what Ness will be developing in the future as the technology matures. What type of chatbots solutions are our clients looking for? Our clients are looking for chatbots to automate business processes that are highly repetitive and to facilitate faster responses to customers, partners and employees. Customer support, customer self-service, IT support and employee self-service processes are some examples.

Ravi N. Raj is the CEO & Co-founder of Passage AI, a company that develops a natural language understanding and processing (NLU/NLP) platform that can be used to create a deep conversational interface for any website or business to interact with their customers. In this interview Mr. Raj shares insights on conversational AI, the opportunities it brings to enterprises and the future of human interaction with voice-enabled interfaces. This interview has been featured in the Conversational AI Initiative 2019. Prior to co-founding Passage AI, I was VP of @WalmartLabs, Walmart's hub for innovation around social, mobile and retail. I came to Walmart through the acquisition of a startup called Kosmix where I was their VP & GM.

Passage AI, a leader in AI-powered conversational interfaces, announced it has extended its natural language understanding/processing (NLU/P) capabilities to support over 150 languages natively, including simplified and traditional Chinese, French, German, Portuguese, Japanese and Spanish. Companies can now offer near instant responses to customers around the globe in their native tongue. "Passage AI-powered chatbots now enable 24/7 customer service responses for routine questions in all major languages, delivering a superior customer experience for consumers regardless of the language they speak," said Ravi N. Raj, CEO and co-founder of Passage AI. "The world is flat, so it is not surprising that our customers, some of the largest brands in the world, want support for multiple languages. Our customers have reported 95 percent or higher accuracy in field tests, which analysts have said is the leading benchmark for AI-powered chatbots in any industry, but particularly important for customer-facing interfaces." Market research firm Vanson Bourne, in a survey sponsored by Teradata, found that 80 percent of organizations are currently investing in AI, and on average each company has spent $6-8 million so far.